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Terms & Conditions



Our Freight Policy
Freight charges incurred at time of order assume delivery to a business address. Extra charges may be assessed for deliveries to a residence. Smaller items will be shipped via postal service (i.e. USPS, FedEx, UPS or DHL), while larger items will be delivered via common carrier. Common carrier deliveries are "curbside" or "tailgate" delivery only, and a person must be available to receive shipment at time of delivery to transport cargo from truck to desired location. In most cases, an effort will be made to contact the provided phone number to arrange a preferred time of delivery.

Our Return Policy
Most items can be returned to Hospitality Supply for a refund (less shipping charges) within 14 days of purchase. Items MUST be returned in original packaging with all original contents intact to be eligible for refund. A 25% restocking fee may be applied. In cases where items were shipped directly from the manufacturer, those items may be required to be returned to the manufacturer and will then be subject to the manufacturers return policy. All returns made to Hospitality Supply are to be shipped freight prepaid and insured. Send an email to returns@hospitalitysupply.com to obtain an RMA # for your return. Refunds will not be issued for items returned without an assigned RMA #.

Delivery & Damaged Shipments
Upon receipt of your delivery, please observe the following:
1) Fully inspect all deliveries before signing the receipt even though you do not plan on opening the carton right away. Please note once 3 days has passed from the day of delivery we will not accept any damage claims. DO NOT ACCEPT broken or cracked merchandise under ANY circumstances.
2) Write down any visible damage to boxes, such as crushed, torn, creased, or punctured. Write down other relevant circumstances about the delivery. Remember to have the driver sign the receipt.
3) If you find concealed damage, save the carton and packaging material and contact us immediately. Claims will not be accepted after 3 days of receipt of delivery.

Cancellation Policy
Orders can be cancelled prior to shipping by calling us at (800)642-1313. Please reference your order number and reason for cancellation. If an order is cancelled after being shipped, it will be treated as a return and will be subject to our return policy.

Methods of Payment, Credit Card Terms, and Taxes
All payments for orders placed at HospitalitySupply.com must be made using Visa or Mastercard. An alternate method of payment may be arranged by contacting Hospitality Supply at (800)642-1313. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not this Terms of Use to determine your rights and liabilities as a cardholder. YOU, AND NOT HOSPITALITY SUPPLY, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. The "Ship-to" and "Bill-to" addresses entered on your order MUST match. If the shipping address differs from your billing address, that address must be on file with your credit card company or your order will not be approved. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the purchase was made. Unless you notify Hospitality Supply of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If Hospitality Supply does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by Hospitality Supply or its agents. Orders shipped from our warehouse are not subject to sales tax. However, some items in our online catalog are shipped directly from the manufacturer and are subject to sales tax if that manufacturer has operations in your state. In order to avoid overcharging sales tax, we will bill sales tax separately when applicable after review of your order. You are responsible for paying any governmental taxes imposed on your purchases, including, but not limited to, sales, use or value-added taxes. Hospitality Supply shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses that it deems is required.

Catalog Errors
We reserve the right to correct any typographical errors such as price, dimensions, etc. that may be found on our website. All prices are subject to change without notice.

Legal
HOSPITALITY SUPPLY OR ANY OF ITS REPRESENTATIVE OR AFFILIATES DOES NOT ACCEPT ANY LIABILITY FOR YOUR USE OF THE SITE. YOUR USE OF THE SITE IS AT YOUR OWN RISK. THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AND INCLUDING WITHOUT LIMITATION IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF TITLE, NON-INFRINGEMENT OR MERCHANTABILITY.
HOSPITALITY SUPPLY IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGE OR ANY OTHER DAMAGES WHATSOEVER AND HOWSOEVER CAUSED, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SITE OR IN RELIANCE ON THE INFORMATION AVAILABLE ON THE SITE, INCLUDING ANY LOSS OF USE, LOST DATA, LOST BUSINESS PROFITS, BUSINESS INTERRUPTION, PERSONAL INJURY, OR ANY OTHER PECUNIARY LOSS, WHETHER THE ACTION IS IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHER TORTUOUS ACTION.
HOSPITALITY SUPPLY DISCLAIMS ANY LIABILITY FOR UNAUTHORIZED USE OR REPRODUCTION OF ANY PORTION OF THE SITE.
THE LAWS OF THE U.S. ARE APPLICABLE THEREIN SHALL GOVERN AS TO THE INTERPRETATION, VALIDITY AND EFFECT OF THIS AGREEMENT NOTWITHSTANDING ANY CONFLICT OF LAWS, PROVISIONS OR YOUR DOMICILE, RESIDENCE OR PHYSICAL LOCATION. YOU HEREBY CONSENT AND SUBMIT TO THE NON-EXCLUSIVE JURISDICTION OF THE COURTS OF THE U.S. IN ANY ACTION OR PROCEEDING INSTITUTED UNDER OR RELATED TO THIS AGREEMENT.
YOU AGREE NOT TO IMPERSONATE ANOTHER PERSON IN YOUR USE OF THE SITE OR THE SENDING OF ANY E-MAIL TO AN ADDRESS LISTED ON THE SITE.
WE RESERVE THE RIGHT TO MAKE ANY CHANGES TO THE TERMS OF USE AT ANYTIME WITHOUT PRIOR NOTICE. 

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